Our Commitment to Quality
At Australian Bush Flower Essences, we pride ourselves on delivering products of the highest quality. We understand that sometimes, issues may arise with your order and we want to assure you that we're here to make it right.
Damaged, Faulty, or Incorrect Items
In the unlikely event you receive products that are damaged, faulty or not what you ordered, we are committed to making things right. We offer a hassle-free replacement policy at no additional cost to you. Simply reach out to our customer service team and we will process your replacement.
Ordering Errors
While we stand behind our commitment to quality, we kindly ask you to carefully select your items during the ordering process. Regrettably, we are unable to refund or replace products due to customer ordering errors. We encourage you to review your selections before finalising your order, ensuring a smooth and enjoyable experience with our products.
Contact Us For Assistance
Should you encounter any issues or have questions about our return policy, our customer service team is ready to assist you. Contact us and we'll work to address your concerns and make your experience with us a positive one.