• When making “practitioner only” essences (i.e. essences made for a particular client after consultation), please use our blank labels or include a copyright statement “Flower essences supplied by Australian Bush Flower Essences, all rights reserved.”
• We are not a supplier of raw materials/ingredients for others to manufacture their own products from. Our ethical products/essences are our intellectual property and as a matter of policy we do pursue any unauthorised misuse.
Using Our Logo
• Approval for the use of our logo can be extended to professionals by application. Please email to request permission to reproduce our logo at;[email protected]
• We of course ask that the use of our logo does not imply company representation, but rather a professional association with our company. It is conditional upon use of our logo that it is used in a manner that represents Australian Bush Flower Essences - the brand, its products and services. It is a trademark and contains copyrights with all rights reserved to Australian Bush Flower Essences.
• We always ask to view and approve draft artwork and in many circumstances have useful suggestions for improvement.
• We ask that all applications are used by applying the whole logo and not separated to use its individual components.
Using Our Intellectual Property (Wording or Photographs/Images)
• We have a standard three-point request for usage of our property.
1. ACKNOWLEDGEMENT – we request that an acknowledgement is placed within the context of usage (i.e. where it applies) reading “This image [or text] supplied courtesy of Australian Bush Flower Essences, all rights reserved.”
2. APPROVAL – You forward to us at[email protected], initial proofs of your final (web page, book, advertisement, label etc) for approval, and we will respond as quickly as possible with our approval in writing or feedback.
3. USE - The images supplied are for the use of (your website, book, whatever) only, and may not be reproduced for any other purpose other than the drafts which have been approved.
• If you use your own wording about our essences, please do still comply with the other requests above.
• If you need any images or wording from us, please send your request, with full details to[email protected]
Creating an Account
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Customer FAQ's
Click a Question below to reveal the answer.
For thousands of years Australian Aborigines have used flowers to heal emotional imbalances and physical injuries. Flower Essences were also used in Ancient Egypt, as well as India, Asia, Europe and South America. The earliest European recorded use of Flower Essences was by Abbess Hildegard von Bingen in the twelfth century. This system of healing was rediscovered and popularised eighty years ago by Dr. Edward Bach with his use of English flowering plants. Naturopath, Ian White, a 5th generation Australian herbalist, has further developed this method using plants from all over Australia. Ian grew up in the bush and was taught from an early age the healing power of Australian plants. He has spent many years travelling Australia researching and developing a range of 69 specific Bush Essences.
Flower Essences are produced by imprinting a flower’s unique vibrational healing signature onto the carrier solution and are used to treat imbalances at a higher level, bringing about emotional and spiritual balance and well being in the whole person. Homoeopathics are prepared in a somewhat similar way to Flower Essences using animal, mineral and herbal bases imprinted upon the solution at varied dilution ratios and are generally recommended for a specific ailment. Homoeopathics are not self adjusting or without side effects and can result in severe aggravations. Also Homoeopathic remedies are easily antedoted by contact with aromatic substances such as perfume, strong mint flavoured toothpaste, garlic, coffee or Essential Oils. According to Gurudas, the author of the book Flower Essences, of the three major forms of vibrational remedies – Flower Essences, Homoeopathic remedies and Gem Elixers – Flower Essences are the best and most effective modality to reach and treat the subtle-energy bodies, along with the meridians. He states that Homoeopathic remedies generally operate on the biomagnetic fields of the body. Some of them can affect the chakras and subtle bodies, but not as effectively as Flower Essences. Gem elixirs act similarly to Flower Essences but not to the same degree, as they do not have the same potency of life force.
Herbal extracts and tinctures are derived after macerating parts of plants and trees i.e. root, bark, leaves in alcohol for a period of time before straining and bottling. Herbal remedies are once again generally recommended for a specific ailment and only work on the physical body, they are far cruder in nature and their chemical constituents can be analyzed and measured.
Essential Oils are extracted from the flower, bark, sap and leaves of plants and are aromatic /scented residues that work via the olfactory sense. Essential Oils are far less specific in addressing emotional imbalances. Flower Essences can be effectively used in conjunction with all of these other modalities.
Seven drops of stock are added to a bottle up to 30 millilitres (or 1 ounce) in size, that is filled with a mixture of two thirds (2/3) purified water and one third (1/3) brandy. This is called a "dose" bottle and the recommended dose is seven drops under the tongue on rising and retiring for two to four weeks. Several essences can be combined in the one bottle but it is generally suggested that the number of Essences combined be limited to a maximum of four or five and all address the same theme.
There are many ways in which you can choose an essence. You could simply read through the information on each of the individual essences and decide which ones are most appropriate. However, this can overwhelm some people and they could feel that they need them all! To drastically narrow down the number of essences that you are considering ask yourself the following questions – what do I most want in my life? or what is the major issue that I am working through at the moment? Then simply choose the appropriate Bush Essences. Alternatively you could look through the Flower Insight Cards and choose those which most appeal to you (limiting them to no more than 3) and also include any card that you have an aversion to. Invariably, using this technique, you will choose Essences that will address your most pertinent issues. These Essences can then be mixed together in a dosage bottle. Other less commonly used methods to determine the choice of a remedy include: Dowsing • Kinesiology • Numerology • Using your Intuition • Working with a Flower Essence practitioner.
It is far more effective to focus on just one issue and one dosage bottle, at a time, otherwise the results can be very scattered as they have no main focus to address. You can, however, use a remedy for example Emergency Essence in a one off acute situation whilst still taking another remedy over the standard two or four week period.
There is absolutely no detriment in using the mists and creams while also taking a Bush Essence dosage drops orally. You can use more than one mist or cream on the same day
The Australian Bush Flower Essences work at the 1st level, the cognitive and emotional;
The White Light Essences work at the 2nd level, healing and clearing at the Soul level;
The Light Frequency Essences work at the level of the Divine Essence, also referred to as the Individualised Flame or Higher Self.
At the time of ordering, a pre authorisation payment for the total of goods ordered will be set aside on your bank account and this will remain ‘pending’ until the order is dispatched to you; at this time the funds will be debited from your account. If your order is cancelled, the pre authorisation payment will ‘drop off’ in a few days or according to your banking institution’s protocols.
If you have any specific requirements for your order please call the orders department on +61-2-9450 1388 Monday - Friday (9am-5pm).
While we do endeavour to process all customer orders as soon as possible after receipt (within office hours), unexpected delays may sometimes occur. For Australian orders, if you require your order ASAP, Express post is available. To organise this please call the orders department on 02-9450.1388 Monday - Friday (9am-5pm).
MSDS
Combination Essences and Stock Essences
ABFS Skincare products and Moisturisers
Skin & Space Mists
Privacy Policy
Bush Biotherapies PTY LTD
1. We respect your privacy
1.1. Bush Biotherapies respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
1.2. "Personal information" is information we hold which is identifiable as being about you.
2. Collection of personal information
2.1. Bush Biotherapies will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.
2.2. You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
2.3. Additionally, we may also collect any other information you provide while interacting with us.
3. How we collect your personal information
3.1. Bush Biotherapies collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.
4. Use of your personal information
4.1. As a Member, you agree to comply with the following: You will use the Purchase Services only for purposes that are permitted by:
4.2. Bush Biotherapies may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.
5. Disclosure of your personal information
5.1. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
5.2. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
5.3. We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Bush Biotherapies, www.ausflowers.com.au, its customers or third parties.
5.4. Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.
5.5. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
5.6. By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.
6. Security of your personal information
6.1. Bush Biotherapies is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
6.2. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
7. Access to your personal information
7.1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at [email protected]
7.2. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
8. Complaints about privacy
8.1. If you have any complaints about our privacy practices, please feel free to send in details of your complaints to 45 Booralie Road, Sydney, New South Wales, 2084. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
9. Changes to Privacy Policy
9.1. Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.
10. Website
10.1. When you visit our website
When you come to our website (www.ausflowers.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
10.2. Cookies
We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.
10.3. Third party sites
Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Bush Biotherapies is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.
1st January 2019
Return Policy
Returned Merchandise & Refund Policy
At Australian Bush Flower Essences we take pride in offering you quality service on all levels. Our Essences are made in a loving and caring environment and are packed with extra care. However, if you receive damaged, faulty or incorrect products, we are happy to replace the goods at no extra charge.
Please choose your items carefully as we do not refund or replace products for incorrect orders being placed by you.
Shipping and Delivery
Australian Orders
Any shipping prices quoted are in Australian Dollars and exclude GST.
Our shipping rates are calculated using the weight and destination of your order and will be sent through our National Network via Australia Post, depending on the dimensions and weight.
For any special orders please contact our office directly: Contact us
International Orders
Before placing international orders please check with customs for any restrictions.
Please note that customs clearance, taxes and/or any duty charges incurred upon arrival are your responsibility. We will not be held liable for any items which are not able to be delivered or cleared with overseas customs.
The following overseas rates for EMS International Postal Service and DHL Express are calculated using the weight and dimensions of your order. Any orders to be sent outside Australia will be sent by these carriers unless you contact the office to advise otherwise.
All prices quoted are in Australian Dollars and exclude Australian taxes (GST).
Weight
EMS - Zone B (China, Hong Kong & Japan)
EMS - Zone C (Rest of Asia)
EMS - Zone D (Rest of World)
Up to 1kg
$52.37
$54.17
$68.85
up to 2kgs
$68.29
$70.63
$106.69
up to 3kgs
$79.58
$82.87
$121.22
up to 4kgs
$90.88
$95.11
$135.76
up to 5kgs
$102.18
$107.35
$150.29
up to 10kgs
$130.42
$137.02
$254.53
Weight
DHL Express (New Zealand)
DHL Express (USA/Canada/Mexico)
DHL Express (Central & South America, South Pacific Nations)
DHL Express (Europe, UK, EU Nations)
up to 1.5kgs
$22.30
$32.50
$50.30
$32.35
up to 2kgs
$24.70
$38.70
$59.75
$38.70
up to 2.5kgs
$27.25
$44.75
$68.55
$44.75
up to 3kgs
$29.50
$49.10
$75.70
$49.10
up to 5kgs
$38.45
$63.50
$104.50
$66.55
up to 7.5kgs
$48.70
$76.65
$125.06
$82.90
up to 10kgs
$58.95
$89.80
$145.70
$99.25
As an alternative for international orders please check our distributor list for your nearest distributor: ABFE Distributors
If there is not a distributor in your country we are happy to process your order, however, please note that customs clearance, taxes and/or any duty incurred upon arrival are your responsibility. Your order will leave our office within two weeks of receipt. Please allow a further two to three weeks for delivery. Delivery times may be affected by Covid restrictions.
Please note that prices in some countries are higher than quoted on our website as distributor prices include custom clearance, taxes and international shipping fees.
If you require insurance and a tracking number for your order, please contact us as there will be an extra charge.
Due to customs regulations we cannot ship to some countries. If you are having trouble entering your address for an order, please contact us.
Returned Merchandise & Refund Policy
At Australian Bush Flower Essences we take pride in offering you quality service on all levels. Our Essences are made in a loving and caring environment and are packed with extra care. However, if you receive damaged, faulty or incorrect products, we are happy to replace the goods at no extra charge.
Please choose your items carefully as we do not refund or replace products for incorrect orders being placed by you.
Terms & Conditions
WEBSITE TERMS AND CONDITIONS OF USE
1. About the Website
1.1. Welcome to www.ausflowers.com.au (the 'Website'). The Website provides you with an opportunity to browse and purchase various products that have been listed for sale through the Website (the 'Products'). The Website provides this service by way of granting you access to the content on the
Website (the 'Purchase Services').
1.2. The Website is operated by Bush Biotherapies PTY LTD (ABN 18098133361). Access to and use of the Website, or any of its associated Products or Services, is provided by Bush Biotherapies. Please read these terms and conditions (the 'Terms') carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of Services, immediately.
1.3. Bush Biotherapies reserves the right to review and change any of the Terms by updating this page at its sole discretion. When Bush Biotherapies updates the Terms, it will use reasonable endeavours to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records.
2. Acceptance of the Terms
You accept the Terms by remaining on the Website. You may also accept the Terms by clicking to accept or agree to the Terms where this option is made available to you by Bush Biotherapies in the user interface.
3. Registration to use the Purchase Services
3.1. In order to access the Purchase Services, you must first register as a user of the Website. As part of the registration process, or as part of your continued use of the Purchase Services, you may be required to provide personal information about yourself (such as identification or contact details), including:
(a) Email address
(b) Preferred username
(c) Mailing address
(d) Telephone number
(e) Password
3.2. You warrant that any information you give to Bush Biotherapies in the course of completing the registration process will always be accurate, correct and up to date.
3.3. Once you have completed the registration process, you will be a registered member of the Website ('Member') and agree to be bound by the Terms. As a Member you will be granted immediate access to the Purchase Services.
3.4. You may not use the Purchase Services and may not accept the Terms if:
(a) you are not of legal age to form a binding contract with Bush Biotherapies; or
(b) you are a person barred from receiving the Purchase Services under the laws of Australia or other countries including the country
4. Your obligations as a Member
4.1. As a Member, you agree to comply with the following: You will use the Purchase Services only for purposes that are permitted by:
(a) the Terms;
(b) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions;
(c) you have the sole responsibility for protecting the confidentiality of your password and/or email address. Use of your password by any other person may result in the immediate cancellation of the Purchase Services;
(d) any use of your registration information by any other person, or third parties, is strictly prohibited. You agree to immediately notify Bush Biotherapies of any unauthorised use of your password or email address or any breach of security of which you have become aware;
(e) access and use of the Website is limited, non-transferable and allows for the sole use of the Website by you for the purposes of Bush Biotherapies providing the Purchase Services;
(f) you will not use the Purchase Services or Website for any illegal and/or unauthorised use which includes collecting email addresses of Members by electronic or other means for the purpose of sending unsolicited email or unauthorised framing of or linking to the Website;
(g) you agree that commercial advertisements, affiliate links, and other forms of solicitation may be removed from the Website without notice and may result in termination of the Purchase Services. Appropriate legal action will be taken by Bush Biotherapies for any illegal or unauthorised use of the Website; and
(h) you acknowledge and agree that any automated use of the Website or its Purchase Services is prohibited.
5. Purchase of Products and Returns Policy
5.1. In using the Purchase Services to purchase the Product through the Website, you will agree to the payment of the purchase price listed on the Website for the Product (the 'Purchase Price').
5.2. Payment of the Purchase Price may be made through Visa & Mastercard (the 'Payment Gateway Provider'). In using the Purchase Services, you warrant that you have familiarised yourself with, and agree to be bound by, the applicable Terms and Conditions of Use, Privacy Policy and other relevant legal documentation provided by the Payment Gateway Providers.
5.3. Following payment of the Purchase Price being confirmed by Bush Biotherapies, you will be issued with a receipt to confirm that the payment has been received and Bush Biotherapies may record your purchase details for future use.
5.4. Bush Biotherapies may, at their sole discretion, provide a refund on the return of the Products within 0 days where the Product packaging is unopened and remains in a saleable condition. You acknowledge and agree that you are liable for any postage and shipping costs associated with any refund pursuant to this clause.
6. Warranty
6.1. Bush Biotherapies's Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure of the Product. You are also entitled to have the Products repaired or replaced if the Products fail to be of acceptable quality and the failure does not amount to a major failure (the 'Warranty').
6.2. You may make a claim under this clause (the ' Warranty Claim') for material defects and workmanship in the Products within Use by Date from the date of purchase (the ' Warranty Period').
6.3. In order to make a Warranty Claim during the Warranty Period, you must provide proof of purchase to Bush Biotherapies showing the date of purchase of the Products, provide a description of the Products and the price paid for the Products by sending written notice to Bush Biotherapies at 45 Booralie Road, Sydney, New South Wales, 2084 or by email at [email protected]
6.4. Where the Warranty Claim is accepted then Bush Biotherapies will, at its sole discretion, either repair or replace any defective Products or part thereof with a new or remanufactured equivalent during the Warranty Period at no charge to you for parts or labour. You acknowledge and agree that you will be solely liable for any postage or shipping costs incurred in facilitating the Warranty Claim.
6.5. The Warranty shall be the sole and exclusive warranty granted by Bush Biotherapies and shall be the sole and exclusive remedy available to you in addition to other rights and under a law in relation to the Products to which this warranty relates.
6.6. All implied warranties including the warranties of merchantability and fitness for use are limited to the Warranty Period.
6.7. The Warranty does not apply to any appearance of the supplied Products nor to the additional excluded items set forth below nor to any supplied Products where the exterior of which has been damaged or defaced, which has been subjected to misuse, abnormal service or handling, or which has been altered or modified in design or construction.
7. Delivery
7.1. You acknowledge that the Purchase Services offered by Bush Biotherapies integrate delivery (the ' Delivery Services') through the use of third party delivery companies (the ' Delivery Service Providers').
7.2. In providing the Purchase Services, Bush Biotherapies may provide you with a variety of delivery and insurance options offered as part of the Delivery Services by the Delivery Service Providers. You acknowledge and agree that Bush Biotherapies is not the provider of these delivery and insurance options and merely facilitates your interaction with the Delivery Service Providers in respect to providing the Delivery Services.
7.3. In the event that an item is lost or damaged in the course of the DeliveryServices, Bush Biotherapies asks that you:
(a) contact the Delivery Service Provider directly to request a refund or to claim on any insurance options available; and
(b) contact us by sending an email to [email protected] outlining in what way the Products were damaged in transit so we are able to determine if the Delivery Service Provider should be removed from the Purchase Services.
8. Copyright and Intellectual Property
8.1. The Website, the Purchase Services and all of the related products of Bush Biotherapies are subject to copyright. The material on the Website is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the site content and compilation of the website (including text, graphics, logos, button icons, video images, audio clips and software) (the 'Content') are owned or controlled for these purposes, and are reserved by Bush Biotherapies or its contributors.
8.2. Bush Biotherapies retains all rights, title and interest in and to the Website and all related content. Nothing you do on or in relation to the Website will transfer to you:
(a) the business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright of Bush Biotherapies; or
(b) the right to use or exploit a business name, trading name, domain name, trade mark or industrial design; or
(c) a system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a system or process).
8.3. You may not, without the prior written permission of Bush Biotherapies and the permission of any other relevant rights owners: broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Content or third party content for any purpose. This prohibition does not extend to materials on the Website, which are freely available for reuse or are in the public domain.
9. Privacy
Bush Biotherapies takes your privacy seriously and any information provided throughyour use of the Application and/or the Purchase Services are subject to Bush Biotherapies's Privacy Policy, which is available on the Application.
10. General Disclaimer
10.1. You acknowledge that Bush Biotherapies does not make any terms, guarantees, warranties, representations or conditions whatsoever regarding the Products other than provided for pursuant to these Terms.
10.2. Bush Biotherapies will make every effort to ensure a Product is accurately depicted on the Website, however, you acknowledge that sizes, colours and packaging may differ from what is displayed on the Website.
10.3. Nothing in these Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.
10.4. Subject to this clause, and to the extent permitted by law:
(a) all terms, guarantees, warranties, representations or conditions which are not expressly stated in these Terms are excluded; and
(b) Bush Biotherapies will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Purchase Services or these Terms (including as a result of not being able to use the Purchase Services or the late supply of the Purchase Services), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.
(c) a system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a system or process).
10.5. Use of the Website, the Purchase Services, and any of the products of Bush Biotherapies (including the Delivery Services), is at your own risk. Everything on the Website, the Purchase Services, and the Products of Bush Biotherapies, are provided to you on an "as is" and "as available" basis, without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors, third party content providers or licensors of Bush Biotherapies (including any third party where the Delivery Services are made available to you) make any express or implied representation or warranty about its Content or any products or Purchase Services (including the products or Purchase Services of Bush Biotherapies) referred to on the Website. This includes (but is not restricted to) loss or damage you might suffer as a result of any of the following:
(a) failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records;
(b) the accuracy, suitability or currency of any information on the Website, the Purchase Service, or any of its Content related products (including third party material and advertisements on the Website);
(c) costs incurred as a result of you using the Website, the Purchase Services or any of the Products;
(d) the Content or operation in respect to links which are provided for the User's convenience;
(e) any failure to complete a transaction, or any loss arising from e-commerce transacted on the Website; or
(f) any defamatory, threatening, offensive or unlawful conduct of third parties or publication of any materials relating to or constituting such conduct.
11. Limitation of Liability
11.1. Bush Biotherapies's total liability arising out of or in connection with the Purchase Services or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the most recent Purchase Price paid by you under these Terms or where you have not paid the Purchase Price, then the total liability of Bush Biotherapies is the resupply of information or Purchase Services to you.
11.2. You expressly understand and agree that Bush Biotherapies, its affiliates, employees, agents, contributors, third party content providers and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss.
11.3. Bush Biotherapies is not responsible or liable in any manner for any site content (including the Content and Third Party Content) posted on the Website or in connection with the Purchase Services, whether posted or caused by users of the website of Bush Biotherapies, by third parties or by any of the Purchase Services offered by Bush Biotherapies.
11.4. You acknowledge that Bush Biotherapies does not provide the Delivery Services to you and you agree that Bush Biotherapies will not be liable to you for any special, indirect or consequential loss or damage, loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Delivery Services.
12. Termination of Contract
12.1. The Terms will continue to apply until terminated by either you or by Bush Biotherapies as set out below.
12.2. If you want to terminate the Terms, you may do so by:
(a) notifying Bush Biotherapies at any time; and
(b) closing your accounts for all of the Purchase Services which you use, where Bush Biotherapies has made this option available to you. Your notice should be sent, in writing, to Bush Biotherapies via the 'Contact Us' link on our homepage.
12.3. Bush Biotherapies may at any time, terminate the Terms with you if:
(a) you have breached any provision of the Terms or intend to breach any provision;
(b) Bush Biotherapies is required to do so by law;
(c) the partner with whom Bush Biotherapies offered the Purchase Services to you has terminated its relationship with Bush Biotherapies or ceased to offer the Purchase Services to you;
(d) Bush Biotherapies is transitioning to no longer providing the Purchase Services to Users in the country in which you are resident or from which you use the service; or
(e) the provision of the Purchase Services to you by Bush Biotherapies is, in the opinion of Bush Biotherapies, no longer commercially viable.
12.4. Subject to local applicable laws, Bush Biotherapies reserves the right to discontinue or cancel your membership to the Website at any time and may suspend or deny, in its sole discretion, your access to all or any portion of the Website or the Purchase Services without notice if you breach any provision of the Terms or any applicable law or if your conduct impacts Bush Biotherapies's name or reputation or violates the rights of those of another party.
12.5. When the Terms come to an end, all of the legal rights, obligations and liabilities that you and Bush Biotherapies have benefited from, been subject to (or which have accrued over time whilst the Terms have been in force) or which are expressed to continue indefinitely, shall be unaffected by this cessation, and the provisions of this clause shall continue to apply to such rights, obligations and liabilities indefinitely.
13. Indemnity
13.1. You agree to indemnify Bush Biotherapies, its affiliates, employees, agents, contributors, third party content providers and licensors from and against:
(a) all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with any Content you post through the Website;
(b) any direct or indirect consequences of you accessing, using or transacting on the Website or attempts to do so and any breach by you or your agents of these Terms; and/or
(c) any breach of the Terms.
14. Dispute Resolution
14.1. Compulsory:
If a dispute arises out of or relates to the Terms, either party may not commence any Tribunal or Court proceedings in relation to the dispute, unless the following clauses have been complied with (except where urgent interlocutory relief is sought).
14.2. Notice:
A party to the Terms claiming a dispute ('Dispute') has arisen under the Terms, must give written notice to the other party detailing the nature of the dispute, the desired outcome and the action required to settle the Dispute.
14.3. Resolution:
On receipt of that notice ('Notice') by that other party, the parties to the Terms ('Parties') must:
(a) Within 7 days of the Notice endeavour in good faith to resolve the Dispute expeditiously by negotiation or such other means upon which they may mutually agree;
(b) If for any reason whatsoever, 7 days after the date of the Notice, the Dispute has not been resolved, the Parties must either agree upon selection of a mediator or request that an appropriate mediator be appointed by the President of the Australian Mediation Association or his or her nominee;
(c) The Parties are equally liable for the fees and reasonable expenses of a mediator and the cost of the venue of the mediation and without limiting the foregoing undertake to pay any amounts requested by the mediator as a pre-condition to the mediation commencing. The Parties must each pay their own costs associated with the mediation;
(d) The mediation will be held in Sydney, NSW, Australia.
14.4. Confidential:
All communications concerning negotiations made by the Parties arising out of and in connection with this dispute resolution clause are confidential and to the extent possible, must be treated as "without prejudice" negotiations for the purpose of applicable laws of evidence.
14.5. Termination of Mediation:
If 7 Days have elapsed after the start of a mediation of the Dispute and the Dispute has not been resolved, either Party may ask the mediator to terminate the mediation and the mediator must do so.
15. Venue and Jurisdiction
The Purchase Services offered by Bush Biotherapies is intended to be viewed by residents of Australia. In the event of any dispute arising out of or in relation to the Website, you agree that the exclusive venue for resolving any dispute shall be in the courts of New South Wales, Australia.
16. Governing Law
The Terms are governed by the laws of New South Wales, Australia. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted and construed by, under and pursuant to the laws of New South Wales, Australia, without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns.
17. Independent Legal Advice
Both parties confirm and declare that the provisions of the Terms are fair and reasonable and both parties having taken the opportunity to obtain independent legal advice and declare the Terms are not against public policy on the grounds of inequality or bargaining power or general grounds of restraint of trade.
18. Severance
If any part of these Terms is found to be void or unenforceable by a Court of competent
jurisdiction, that part shall be severed and the rest of the Terms shall remain in force.